Orders from outside the UK
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Will I be charged any duties or taxes for my order?
Various import duties and taxes may be charged by your local customs office, when artworks or other items purchased here are imported into your local country.
When import duties and taxes may apply:
Whenever artworks (goods) are purchased from outside the customer’s country, duty and tax may have to be paid to the local Customs.
Who is responsible for paying import duties and taxes?
It is the responsibility of the customer placing the order to pay any local import taxes and duties. We communicate this clearly at checkout to all customers who may be subject to the additional import fees.
How can I pay import taxes due on my order?
Currently we are unable to accurately estimate and collect import duties and taxes at checkout.
In most cases you will be required to pay import and customs duties when your artwork crosses the border and is inspected by the customs officer. A small admin charge may be raised by the courier to cover the additional cost of processing this charge.
If there are extra charges raised by customs or border control, you'll likely have to pay them to either the courier delivering your parcel or the collection point if you're collecting it in order to receive the parcel after the charges have been cleared. Please note that some courier services may notify you of the raised charges after the delivery has taken place (e.g. FedEx).
What are the import duties and tax by country?
Unfortunately we are currently unable to accurately estimate and collect import duties and taxes at checkout.
To get an indication of the cost to expect you may want to check an online calculator such as Simply Duty https://www.simplyduty.com/import-calculator/. Please keep in mind that these values are only estimated and that we are still seeing some discrepancies between what the calculator says should be charged and what is actually charged (e.g. calculator’s estimate would usually apply a standard VAT rate and it will NOT include the individual carrier’s admin surcharge for example).
Other useful links to EU countries import VAT rates:
European Commission online tool (relevant category from the drop-down list: Pictures)
If you have any doubts, please contact your local customs office for further information before placing your order.
Will you reimburse me for the unexpected import tax bill?
We're sorry, but at this time we are unable to reimburse you for any local import taxes or duties, since those are payable by the importer (ie. the customer).
Will I receive my order if I refuse to pay customs charges?
No, if you decide not to pay the charges and therefore contact the courier/ postal service to refuse the parcel, they will usually hold your item for a period of time (this varies from a couple of weeks to a couple of months), after which your item will be returned to the sender. In order to receive a refund, we will need to confirm that the parcel is on the way back to us.
Will I get reimbursed customs charges if I return my order?
Once we’ve confirmed a safe receipt of the order, we will issue a refund of the order’s value.
You will be able to reclaim import VAT and customs duties. To reclaim the costs, please use form BOR 286 if Royal Mail or Parcelforce delivered the goods, or form C285 if it was a different courier.
You will not be able to reclaim courier handling fees however.